At DonBrownDesign, we take pride in delivering high-quality design services to our clients. We are committed to ensuring your satisfaction with our work. However, due to the nature of our services and the time and resources invested in each project, we have established the following refund policy:
**1. No Refunds:**
– DonBrownDesign has a strict no-refund policy. Once a project has been initiated and payment has been made, no refunds will be provided for any reason.
**2. Project Revisions:**
– We are dedicated to meeting your design requirements and specifications. If you are not completely satisfied with the initial design concepts, we are happy to provide revisions and work closely with you to ensure your vision is realized to your satisfaction. Revisions are part of our commitment to delivering exceptional design work.
**3. Cancellation Policy:**
– If you wish to cancel a project before it has started, please contact us as soon as possible. Depending on the stage of the project and any pre-paid fees, we may consider providing a credit for future projects on a case-by-case basis.
**4. Quality Assurance:**
– We are committed to maintaining a high standard of quality in our work. If you have any concerns or issues with the quality of our design services, please contact us immediately. We will investigate the matter and take appropriate actions to address your concerns.
– Effective communication is essential to ensure your satisfaction. We encourage open and transparent communication throughout the project to address any questions or concerns you may have.
By engaging our services, you acknowledge and agree to abide by this refund policy. If you have any questions or require clarification regarding this policy, please feel free to contact us.
At DonBrownDesign, we are dedicated to delivering exceptional design solutions, and we appreciate your trust in us to fulfill your design needs.
This refund policy is effective as of 9/12/23 and may be subject to change at our discretion. Any updates to this policy will be communicated to our clients.
Thank you for choosing DonBrownDesign.
Don Brown Design is a full-service Creative Staffing company connecting our clients with highly skilled creative, digital, marketing, advertising and public relations talent all over the United States.
We pride ourselves in delivering world-class customer experiences that help bring your creative vision to life. We’d love to partner with you next!